Frequently Asked Questions (FAQs)
Welcome to the naomischiff FAQs! Here, we have compiled answers to some of the most common questions from our customers. If you can’t find the information you’re looking for, please feel free to reach out to us at contact@naomischiff.com.
1. What payment methods do you accept?
At naomischiff, we accept payments through two secure and widely trusted payment platforms:
- PayPal
- Stripe
You can choose to pay using your PayPal account or credit/debit card via Stripe, ensuring a fast and safe checkout experience.
2. Is my payment information secure?
Yes, your payment information is fully secure with us. We use advanced encryption technologies, including Secure Socket Layer (SSL) encryption and tokenization provided by PayPal and Stripe, to ensure that your sensitive information is safely processed and never stored on our servers.
3. How long does it take to process my order?
Orders are processed 2-4 business days from Monday to Friday, between 7:00 AM – 5:00 PM Pacific Time (PT). After your order is processed, it will be shipped and delivered to you within the estimated time frame.
4. What is the estimated shipping time?
Once your order has been processed, the shipping time is typically 5-6 business days within the United States. Delivery times may vary based on your location and the shipping carrier used.
5. Do you offer free shipping?
Yes, naomischiff offers free shipping on all orders within the United States, with no minimum purchase required. We cover the shipping costs, so you can enjoy a hassle-free shopping experience.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the respective carrier’s website (FedEx, USPS, or UPS).
7. Do you ship internationally?
Currently, we only offer shipping within the United States. We do not offer international shipping at this time.
8. How do I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange your item within 30 days from the date of purchase. Please review our Refund and Returns Policy for more details or contact us at contact@naomischiff.com for assistance.
9. What should I do if my item arrives damaged or defective?
If your item is damaged or defective upon arrival, please contact us immediately at contact@naomischiff.com. We will resolve the issue by offering a replacement or issuing a full refund. Kindly provide photos of the damaged product and packaging to help expedite the process.
10. How can I change my shipping address?
If you need to change your shipping address after placing an order, please contact us as soon as possible at contact@naomischiff.com. We can only make changes if your order has not yet been shipped. Once the item has been dispatched, we are unable to modify the shipping address.
11. What happens if I’m not home when my package arrives?
If you’re not available to receive your package, the carrier will typically leave a delivery notice with instructions for re-delivery or to pick up the package at a nearby location. Please refer to your tracking information for specific details on your delivery status.
12. Do you charge any additional taxes on orders?
No, we do not charge any additional taxes on your order. The price shown during checkout is the total amount, with no hidden fees or taxes.
13. Can I cancel my order?
If you wish to cancel your order, please contact us immediately at contact@naomischiff.com. We can only cancel orders that have not yet been processed or shipped. If your order has already been shipped, you will need to follow the return process after receiving the item.
14. How can I contact customer support?
Company Name: HOME THAI KITCHEN LLC
Company Number: 201805410727
Representative Office: 20 Ashley Pl, Martinez, Ca, 94553, United States
Email: contact@naomischiff.com
Phone: +1 (916) 617 9034
Our Business Hours: Monday to Friday, from 7:00 AM to 5:00 PM (Pacific Time, PT).
Response Time: Our customer service team is committed to replying within 12 hours on business days.
We hope these FAQs help clarify any concerns. If you need further assistance, please don’t hesitate to get in touch. Thank you for choosing naomischiff!