Refund and Returns Policy

Effective Date: February 20, 2025

At naomischiff, we are committed to providing our customers with high-quality home kitchen products. If you are not completely satisfied with your purchase, we want to make the return and exchange process as seamless as possible. Please read through our detailed Refund & Returns Policy below, which is designed to help you understand your rights and the steps involved.

Eligibility for Returns and Exchanges

We accept returns and exchanges for most products purchased from naomischiff, provided the following conditions are met:

  1. The item must be returned within 30 days of the purchase date.
  2. The product must be unused, undamaged, and in its original packaging, including any tags, instructions, and other included materials.
  3. The item must not be marked as non-returnable (see “Non-Returnable Items” section).

If the product meets these conditions, you are eligible for a full refund or exchange. If your return or exchange request falls outside the specified time frame or does not meet the eligibility criteria, we regret that we cannot process the return.

How to Return or Exchange an Item

To initiate a return or exchange, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at contact@naomischiff.com or through our Contact Form.

  2. Provide Order Details: Include your order number, product details, and reason for return or exchange. Please note that we may ask for photos of the item if it is damaged or defective.

  3. Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return the item.

  4. Return Address: 20 Ashley Pl, Martinez, Ca, 94553, United States

Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in new and unused condition.
  • The original packaging, including any tags or labels, must be intact and undamaged.
  • Any free promotional items received with the purchase must also be returned.
  • Products must be free from damage or signs of wear.

Important: If the product shows any signs of use or damage (other than those caused during shipment), we may not be able to process your return.

Return Shipping Costs

The return shipping cost will be your responsibility unless the item was received damaged, defective, or incorrectly shipped. If the return is due to a mistake on our part, we will cover the return shipping costs and provide you with a pre-paid return label.

If you are responsible for the return shipping, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Warranty Policy

All products sold by naomischiff are covered by a warranty period of 1 year from the date of purchase, unless otherwise stated. This warranty covers defects in manufacturing or materials. If your product is defective within the warranty period, we will offer a replacement or a full refund.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

  • Opened or used food-related items
  • Custom-made or personalized products
  • Gift cards

Please ensure you review the item description and specifications carefully before purchase.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at contact@naomischiff.com. We will process your return or exchange as quickly as possible. Please include photos of the damaged or defective item, along with the packaging it arrived in.

In these cases, we will cover the full return shipping costs and offer either a replacement or a full refund.

Exchange Policy

If you wish to exchange an item for a different product or size, the process is simple:

  1. Contact us within 30 days of receiving your item.
  2. We will guide you through the exchange process and issue a replacement once the original item is returned in its original condition.
  3. You will be responsible for the shipping cost to return the original item unless the exchange is due to damage, defect, or an error on our part.

Reason for Return

When requesting a return or exchange, please provide the reason for your return. This helps us improve our products and services and ensures we can offer you the best possible customer support.

Can I Change My Shipping Address?

If you need to change your shipping address after placing an order, please contact us as soon as possible at contact@naomischiff.com. We can modify your shipping address only if the item has not yet been shipped. Once your order has been dispatched, we are unable to change the shipping address.

Cancellation Policy

If you wish to cancel an order, please contact us immediately at contact@naomischiff.com. We can cancel your order only if it has not been processed or shipped. If the order has already been shipped, you will need to follow the standard return process upon receiving the item.

Cost of Return for Broken or Unsatisfactory Items

If you receive a broken or defective item, the return shipping cost will be covered by naomischiff. If the item is unsatisfactory but not broken or defective, you will be responsible for the return shipping costs.

Refunds

Once your return is received and inspected, we will process your refund. Please note:

  • Refund Time: Refunds are typically processed within 2-5 business days after we receive the returned item.
  • The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Contact Us

If you have any questions about our Refund & Returns Policy, or if you need assistance with a return or exchange, please contact us:

Company Name: HOME THAI KITCHEN LLC

Company Number: 201805410727

Representative Office: 20 Ashley Pl, Martinez, Ca, 94553, United States

Email: contact@naomischiff.com

Phone: +1 (916) 617 9034

Our Business Hours: Monday to Friday, from 7:00 AM to 5:00 PM (Pacific Time, PT).

Response Time: Our customer service team is committed to replying within 12 hours on business days.

At naomischiff, your satisfaction is our priority. We aim to provide you with the best shopping experience possible and ensure that you are fully satisfied with your purchase. Thank you for shopping with us!