Refund and Returns Policy

At NaomiSchiff, your satisfaction and trust are our top priorities. We understand that sometimes a product may not meet your expectations, or an unforeseen issue may arise. This policy explains our process for returns, exchanges, and refunds, as well as how we handle damaged, defective, or lost items. Please read this document thoroughly before initiating a return or contacting us about a refund.

If you have any questions, feel free to reach out at [email protected]. We are committed to complying with all applicable Google Shopping requirements and maintaining transparent, fair, and consistent service for our customers.

1. Eligibility for Returns and Exchanges

  • Return Window: You may return eligible items within 30 days of the original delivery date for a refund or exchange, provided that all conditions listed below are met.
  • Condition Requirements: Products must be returned in their original, unused condition, with all labels, tags, manuals, and accessories included. Items that have been heavily used, modified, or damaged outside of normal shipping or manufacturing defects may not qualify for a full refund.
  • Non-Returnable Items: Certain products (e.g., perishable goods, clearance items, or custom orders) may be marked as “Final Sale” and are not eligible for return or exchange. If you are unsure whether your item qualifies, please contact us at [email protected] before initiating the process.

2. Initiating a Return

  • Contact Us First: To begin a return, please email [email protected] with your order number, the product(s) you wish to return, and the reason for the return. Our customer support team will review your request and provide detailed instructions for the return process.
  • Approval and Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions on how to ship the item back. Returns sent without prior approval may not be processed or may be subject to additional handling delays.

3. Return Shipping

  • Shipping Costs: Unless the return is due to an error on our part (such as receiving the wrong item, a defective product, or damage incurred in transit), you will be responsible for the return shipping costs.
  • Proper Packaging: To avoid damage during transit, we recommend using the original packaging or similarly protective materials. Ensure that the RA number is clearly visible on the outside of the package.
  • Tracking and Insurance: We strongly advise you to use a trackable and insured shipping service. We cannot be held responsible for returns that do not reach us due to carrier issues.

4. Damaged or Defective Items

  • Inspection Upon Arrival: Please inspect your home and kitchen items immediately upon delivery. If you notice damage, defects, or missing parts, email us at [email protected] within 48 hours of receipt.
  • Photo Documentation: Provide clear photographs of the damaged or defective product, along with a description of the issue. This will help us assess the situation and expedite a solution.
  • Resolution Options: For confirmed damage or defects not caused by the customer, we will offer a replacement, exchange, or a full refund at no additional cost. If a replacement or exchange is unavailable, we will promptly issue a refund.

5. Lost Shipments

  • Tracking Your Order: If your package appears to be lost in transit, first verify the tracking information. Sometimes carriers experience delays or update tracking details sporadically.
  • Contacting Customer Support: If the tracking indicates a delivered status but you have not received your order, please contact us at [email protected]. We will work with the carrier to investigate. If the item is confirmed lost, we will arrange a replacement or issue a refund based on product availability and your preference.

6. Refund Processing

  • Refund Timeline: Once we receive and inspect your returned item, we will notify you of the return’s approval status. For approved returns, refunds will typically be processed within 2-5 business days.
  • Method of Refund: Refunds will be credited back to the original payment method used for the purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account.
  • Partial Refunds: If returned items show signs of use, damage, or missing components that reduce the value, we may issue a partial refund. In these cases, we will communicate our findings and the adjusted amount to ensure transparency.

7. Exchanges

  • Exchange Process: If you prefer to exchange an item rather than receive a refund, please notify our customer support team when you initiate the return. Once we receive and approve the returned product, we will send out the replacement item at no additional shipping cost if the issue was due to our error. Otherwise, standard shipping fees may apply.
  • Alternate Product Choice: If the item you wish to exchange is no longer in stock or discontinued, we may offer you similar products or a full refund.

8. Compliance with Google Shopping Policies

  • Transparency and Accuracy: We are committed to providing accurate product details, clear pricing, and reliable shipping information. Our Refund and Returns Policy is designed to be transparent and fair, in line with Google Shopping best practices.
  • Consumer Rights: We respect the rights of consumers as outlined by applicable laws and Google Shopping guidelines. Should you have any questions or concerns, feel free to contact us for clarification.

9. Changes to This Policy

  • Periodic Updates: We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed.
  • Continued Use: By continuing to shop with us after any policy updates, you acknowledge and agree to the revised terms.

10. Contact Us
For further assistance, clarifications, or concerns regarding our Refund and Returns Policy, please get in touch:
Email: [email protected]

We appreciate your trust and patronage at NaomiSchiff. Our goal is to ensure a positive, worry-free shopping experience for all our customers. Thank you for choosing us for your home and kitchen needs.