Shipping Policy

At NaomiSchiff, we strive to ensure a smooth and transparent shipping experience for every customer. Our policies are designed to provide clarity on processing times, delivery schedules, costs, tracking options, and what to do if any issues arise. Before placing your order, please read through our guidelines in detail. If you have any questions, feel free to reach out to us at [email protected].

1. General Overview
NaomiSchiff is committed to delivering your home and kitchen products in a timely, secure, and reliable manner. We only ship within the United States and offer free shipping on all orders. There are no additional taxes or hidden fees—what you see is what you pay.

2. Order Processing Times

  • Processing Window: All orders are processed within 1-2 business days, from Monday to Friday, excluding major U.S. holidays.
  • Verification: During processing, we verify the billing and shipping addresses. If we encounter any discrepancies, we will contact you via email for confirmation. This may extend processing times.

3. Shipping Details

  • Shipping Carrier: We partner with FedEx to ensure fast, reliable, and secure delivery.
  • Shipping Cost: We offer free shipping on all products, with no minimum purchase required.
  • Delivery Timeline: Once processed, orders typically arrive within 5-6 business days, Monday through Friday, excluding major U.S. holidays. Delivery times may vary slightly based on your location, carrier delays, or unforeseen circumstances such as severe weather conditions.

4. Geographic Restrictions

  • U.S. Only: At this time, we only ship to addresses within the United States. We do not ship to U.S. territories, international locations, PO Boxes, or APO/FPO addresses.
  • Address Accuracy: Please ensure that your shipping address is accurate and complete. NaomiSchiff is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping information.

5. Tracking Your Order

  • Tracking Confirmation: Once your order is shipped, you will receive a shipping confirmation email that includes a unique FedEx tracking number. You can use this number to monitor the status of your delivery.
  • Real-Time Updates: We recommend checking your tracking link periodically for the most up-to-date delivery information. If you have any questions about your shipment’s status, contact us at [email protected].

6. Taxes and Fees

  • No Additional Taxes: We do not charge any sales tax or additional fees at checkout. The price you see at the time of purchase is the final amount you pay.

7. Delivery Problems

  • Delayed or Missed Deliveries: If your package is delayed beyond the expected delivery window, please review the tracking information first. If issues persist, contact us at [email protected] so we can work with FedEx to resolve the delay.
  • Incorrect Address: If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange a re-shipment. Additional shipping fees may apply if the returned package was due to an address error on your part.

8. Damaged or Lost Items

  • Damaged Shipments: If your order arrives damaged, please take clear, detailed photographs and email them to [email protected] within 48 hours of delivery. We will work with you to determine the best solution, which may include a replacement or refund, depending on product availability and the extent of the damage.
  • Lost Packages: If your package is reported delivered but you cannot locate it, check around your delivery area and with neighbors. If still not found, notify us at [email protected]. We will contact FedEx to investigate, and if the package is confirmed lost, we will issue a replacement or refund.

9. Returns & Exchanges

  • Eligibility: We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our separate Returns & Exchanges Policy for eligibility requirements, timelines, and instructions.
  • Easy Exchanges: If you need to exchange an item, email us at [email protected]. We will guide you through the exchange process and ensure you receive your new product promptly.

10. Compliance with Google Shopping Policies
We adhere to all applicable Google Shopping requirements. This includes transparent shipping costs, accurate delivery timelines, and providing reliable product and merchant information. If you have any questions about how our policies align with Google Shopping guidelines, please feel free to reach out to us.

11. Updates to This Policy
We reserve the right to update or modify this shipping policy at any time. Any changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically to stay informed of the most current guidelines.

Contact Us:
For any inquiries regarding your order, shipping details, or related concerns, please contact us at:
Email: [email protected]

We appreciate your trust and look forward to providing you with an outstanding shopping and delivery experience.