Shipping Policy
Effective Date: February 20, 2025
At naomischiff, we strive to ensure a smooth and efficient shipping experience for all of our customers. Our goal is to get your home kitchen products to you as quickly and safely as possible. Below you will find all the details about our shipping process, from order processing times to delivery methods and everything in between.
Processing Time
Orders placed on naomischiff are processed Monday through Friday from 7:00 AM to 5:00 PM Pacific Time (PT). Please note that our processing time is typically 2-4 business days. During this time, we verify your order, prepare it for shipment, and ensure everything is ready for delivery.
Orders placed after business hours or on weekends will begin processing on the next available business day. We encourage you to review your order details before completing your purchase to ensure there are no delays.
Shipping Time
Once your order has been processed, we will ship it using one of our trusted carriers, including FedEx, USPS, or UPS. The typical shipping time for orders is 5 to 6 business days, depending on your location and the shipping method selected.
Our shipping times apply only to orders within the United States. We do not currently offer international shipping. We recommend tracking your package to monitor its delivery status and estimated arrival time.
Free Shipping
At naomischiff, we believe in making your shopping experience as convenient as possible. That’s why we offer free shipping on all orders within the United States. No minimum purchase is required. Shipping fees are fully covered by us to ensure that you enjoy a seamless experience from start to finish.
Shipping Methods
We use the following carriers to ship all of our home kitchen products:
- FedEx
- USPS
- UPS
These trusted carriers allow us to provide you with reliable, timely delivery. Once your order has shipped, we will send you a tracking number to keep you updated on the status of your delivery.
Tracking Your Order
Once your order has been processed and shipped, we will send you a tracking number via email. You can use this tracking number to monitor your order’s progress on the respective carrier’s website (FedEx, USPS, or UPS).
If you experience any issues tracking your package, feel free to contact our customer service team at contact@naomischiff.com, and we’ll be happy to assist you.
Shipping Areas
We currently offer shipping services exclusively within the United States. Unfortunately, we do not offer shipping to international addresses at this time. All orders are processed and shipped from our warehouse in the United States.
Shipping Restrictions
While we are happy to offer shipping across the US, certain shipping restrictions may apply based on the product type, delivery address, or carrier availability. Some remote locations may experience extended shipping times. If there are any restrictions or delivery issues specific to your order, our customer service team will reach out to you as soon as possible to discuss alternative solutions.
No Tax Charges
At naomischiff, we are pleased to inform our customers that there are no additional taxes on your order. The price you see during checkout is the price you will pay—there are no hidden fees or unexpected tax charges.
Delivery Problems
If there are any issues with your delivery, such as a delayed shipment or a missing package, please contact us immediately at contact@naomischiff.com. We will work closely with the carrier to resolve the issue and ensure that your order arrives safely.
In the case of a delayed delivery, we will investigate with the carrier to determine the cause of the delay. If your package has not been delivered within the estimated delivery time frame, we will assist in finding a solution or offer you a refund if necessary.
Damaged or Lost Items
We take great care to ensure that your items are packaged securely, but sometimes, damages may occur during transit. If you receive a damaged or defective item, please notify us immediately. You can reach our customer support team at contact@naomischiff.com.
To help us resolve the issue quickly, please provide us with the following:
- A description of the damage or defect
- Photos of the damaged item and packaging (if applicable)
In the case of lost items, we will track your order with the carrier and initiate a claim if necessary. We will either offer a replacement or issue a full refund if your package is lost during shipping.
Handling Charges
We do not charge any handling fees for shipping or packaging. All fees are included in the price of the product, and we offer free shipping for all US orders. Our primary goal is to ensure your items are delivered in perfect condition without any additional charges.
Returns & Exchanges
We want you to be completely satisfied with your purchase from naomischiff. If, for any reason, you are not happy with your order, we offer a comprehensive Refund and Returns Policy. Please see our Refund and Returns Policy
page for more details about the process, eligibility, and timeframes.
If you need to return or exchange an item, please contact us at contact@naomischiff.com for instructions on how to proceed.
Contact Us
If you have any questions regarding our shipping policy, or if you need assistance with tracking, delivery issues, or other shipping-related concerns, please don’t hesitate to reach out. Our customer support team is here to help!
Company Name: HOME THAI KITCHEN LLC
Company Number: 201805410727
Representative Office: 20 Ashley Pl, Martinez, Ca, 94553, United States
Email: contact@naomischiff.com
Phone: +1 (916) 617 9034
Our Business Hours: Monday to Friday, from 7:00 AM to 5:00 PM (Pacific Time, PT).
Response Time: Our customer service team is committed to replying within 12 hours on business days.
At naomischiff, we are dedicated to providing excellent service and ensuring your home kitchen products arrive on time and in perfect condition. Thank you for choosing us for your kitchen needs!